Frequenty Asked Questions

My Account

How do I update my personal details?

You can edit your personal details under "My Personal Information" which can be located under My Account.

How do I reset or change my password?

To change your password, simply click on “Forgot Your Password?” and enter the email address used during registration. Simply follow the steps and a new password will be issued to you.

If you wish to change your new password, you may do so under “My Personal Information”. Simply key in your current password for verification followed by your new password into the fields provided and save your updated information.

How can I update my billing or shipping address?

Address updates can be done easily under "My Address". For address updates, click on the "update" button and edit accordingly.

Can I have more than one shipping address?

Yes you may have multiple shipping addresses saved under your account. To add new shipping address, simply "Add a new address" under "My Address" and save your updated information. During checkout, you may click on the dropdown box provided under the Address section and select accordingly.

Payment

What are the available payment modes?

Payments via Visa, Mastercard and Paypal are accepted.

What currency are the prices stated in?

All product prices are stated in Singapore Dollars (SGD) and we only accept payment made in Singapore Dollars. Registering an account is at hallo@krakki.com

Can I amend or cancel my order after confirmation?

We are unable to make amendments or cancel your orders after confirmation.

What if I am not able to complete my payment?

Should we fail to confirm your payment 24 hours after placing your orders, it will be cancelled automatically. If you experience any difficulties during payment, please contact us at hallo@krakki.com and we will get in touch with you as soon as possible.

Shopping

Do I need an account to place my order?

Yes you will need to register an account before placing your orders. Registering an account is quick and you will be able to start shopping after a few simple steps.

What if the product is out-of-stock?

We are sorry if you could not get hold of the product you are after. You may drop us a note to indicate the products you are interested at hallo@krakki.com and we will get in touch with you when they are available.

Refunds & Exchanges

What if the products in my parcel does not match my order?

We only accept returns and exchanges if the products delivered does not match your receipt. For cases as such, please retain a proof of postage and contact us here within 15 days from the date of receive. When your enquiry is processed, we will arrange for our courier service to pick up the parcel from you. All courier fees related to the return and exchange of products in this case will be paid by us.

Click here for more information on our return policies.

Shipping

Which countries does krakki ship to?

We delivers to the countries as below:

Singapore, Australia, New Zealand, Cambodia, China, Brunei, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Macau, Philipines, South Korea, Taiwan, Thailand, Vietnam , US, UK, Canada, Denmark, Finland, Fiji, France, Germany, Greece, Ireland, Italy, Mexico, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.

How much does it cost to ship to my address?

Local Delivery 

(Singapore)

Standard shipping flat rate $6
Free shipping for orders >$100

 

International Delivery 

Zone 1

(Australia, New Zealand, Cambodia, China, Brunei, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Macau, Philipines, South Korea, Taiwan, Thailand, Vietnam)

Standard shipping flat rate: $25
Free shipping for orders > $150

 

Zone 2

(US, UK, Canada, Denmark, Finland, Fiji, France, Germany, Greece, Ireland, Italy, Mexico, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland)

Standard shipping flat rate: $50
Free shipping for orders > $200

 

Do I still need to pay tax for my orders?

All international deliveries are subjected to import taxes, custom duties or other related fees imposed by your respective countries.

When can I expect to receive my package?

Local deliveries generally take between 4 to 5 working days to reach your delivery address.

International deliveries will take between 7 to 14 working days to reach your delivery address.

How do I track my order?

You can track your order’s delivery status under your Order History.

Who should I contact if I encounter any problems with my delivery?

Should you encounter any issues with your delivery, please contact us at hallo@krakki.com. You may also track the delivery of your parcel under your Order Status.


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